Wow! What a different world that we live in. The good news is, we are in all of this together! As our office begins to re-open, we have made several adjustments to how we will ensure the safety of both you and our team while maintaining the extraordinary experiences that we strive to give each one of our patients. We will begin seeing patients, in a limited capacity, starting Friday May 15th.
Please take a few minutes to read this newsletter in its entirety.
PHASES of re-opening:
PHASE 1: CURRENT PHASE
- We will be operating at a reduced capacity and our lobby will be closed
- All paperwork must be completed electronically prior to appointment, if at all possible (including making credit/debit card payments).
- We are carefully assessing medical history information that might exclude certain patients from being seen for a “regular” dental appointment during this current phase. However, if those specific patients should have a urgent dental need (such as pain, swelling, and/or misfitting denture or crown) we WILL see them promptly.
New Online Check-in PRIOR to arriving for your appointment.
Updating your paperwork from your phone! Convenience at your fingertips that will save you time.
- 72-48 hours prior to your appointment you will receive a text (or email, if that is your preference) with a secure link to update your health history, verify your dental insurance, and change any important personal details.
- INCLUDED in the link will be a MANDATED COVID-19 assessment – please answer all the questions to the best of your ability.
ARRIVING for your appointment
Our lobby is going to be lonely! Because of regulations, our lobby is currently closed.
- When arriving for your appointment, please stay in your car and text or call us at (479) 524-6182 to let us know that you have arrived.
- When we are ready for you to come in, we will text/call back and ask you to join one of our team members under our outside brick entry way.
- Under the Brick Outside Entry Way:
- We will take your temperature
- Give you a mask, if you don’t have your own
- We will ask you COVID-19 screening questions (again)
- and, you will have access to hand sanitizer.
IF IT IS RAINING, we will do all screenings in our small INSIDE entry way.
During your appointment
Less is best, for now. Unfortunately, we are required to limit the number of people in our office at one time. As soon as we can lift this restriction, we will.
- Only the patient is allowed into the office for treatment.
- Prior to treatment (including for your cleaning and exam), you will swish your mouth with Colgate Peroxyl mouth rinse to reduce any bacteria that may be present.
- Parent’s with children who are receiving treatment are welcome to come and sit with their child during treatment; however, you will be required to wear a mask while in the office and will be screened under the blue tent as well.
Payment for services
We are excited to be implementing TEXT to PAY!
- When arriving for your appointment, we will text you your quoted patient portion estimate. This will be the amount that will need to be paid on day of service (unless prior payment arrangements have been established).
- You simply CLICK into our secure payment area and make a payment directly to our office. EASY!
- When directed, our secure software will send a single use PIN number to ensure peace of mind and information security.
- We will ALWAYS give you a patient portion estimate before performing any treatment.
- Wanting to pay with cash or check? We will gladly accept all cash and check payments on date of service.
Our Disinfecting Practices
As a dental practice, our infection control standards have always been paramount. We have always been and will continue to follow all of the regulations put forth by OSHA (The Occupational Safety and Health Administration), the Arkansas Department of Health, and the CDC (Center for Disease Control and Prevention). Because of the way that this particular infectious disease is transmitted, we take our responsibilities, to ensure the health and well-being of our patients and staff, with the upmost of importance.
HOW WE ARE GOING ABOVE AND BEYOND CDC RECOMMENDATIONS
- Maintaining our already strict and thorough sterilization practices for our equipment and office space
- Adding patient treatment room “downtime” after each appointment (after you leave the office) to allow any aerosol’s to dissipate in the air prior to allowing another patient to enter that same patient treatment room
- Providing masks to every person who enters our office space
- Team attire:
- Our front desk team will be wearing a facial covering at all times while in the office
- Our assistants will be wearing hair coverings, goggles, face shields, N95 masks and will change outer jacket’s after each patient
- To ensure the safety of our team’s families, we are requiring everyone to change clothes prior to going home. All team laundry will be done in-office, lessening the burden on our team members.
- EVERY NIGHT in addition to our normal sterilization practices:
- We will “Fog” our entire office utilizing HOCL
- learn more about this protocol here: https://www.koiscenter.com/wp-content/uploads/2020/05/06-Surface-Disinfection-Protocol.pdf
- We will turn on UV-C lights in every operatory and in our lobby (these lights will be on a timer to ensure safe exiting of our staff prior to UV-C exposure)
- learn more about this additional layer of disinfecting here: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6801766/
- We will “Fog” our entire office utilizing HOCL
Goodness, that is A LOT of new information!
Don’t worry, we will be here to answer any questions and to ensure that you and your family continue to have extraordinary experiences at Gentle Dental. Please be patient with us as we adapt to our “new normal” of providing important dental care during this time.
One of the many reasons that we are excited to get back to providing care, is the fact that your oral health is a vital contributor to your overall systemic health and well-being. With COVID-19, data has shown that diseases such as chronic inflammation, diabetes, and heart disease has factored into the negative outcomes of some patients. These diseases are often found first in the mouth (inflammation), and have been known to be worse if your oral health is poor (heart disease and diabetes).
We take our role in your health seriously. We know that through our relationship, that has been built through trust, compassion, and competent care, we can come through this global pandemic better, together.
Dr. Wood and the entire Gentle Dental Team